Customized, Sale, Discount or Closeout items are NOT eligible for return. *Components and Gear which have been opened from sealed packaging, had tags removed or installed are NOT eligible for return. *Tires are NOT eligible for return.
30-DAY RETURN POLICY: All items must be returned with their original packaging and in "new" and "unused" condition within thirty (30) days of purchase (regardless of shipping date).
All returnable items will require a 15% restocking fee.
Pre-Ordered Items that are cancelled before shipping but after ninety days (90) are eligible for a refund less credit card processing fees.
All Return, Exchange, and Repair Requests need an RA (Repair Authorization) number and will need to be returned to MOTO-D at the address below including a completed Customer Form.
> Email HERE for a Return Authorization Approval
*Please be sure to include a copy of your receipt inside the box confirming your order details.
Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Products deemed to be returned in used condition or without their original packaging will NOT be eligible for return or refund.
You are responsible for all shipping costs associated with getting your order back to our Connecticut distribution facility. All Returns, Exchanges or Store Credits for items that shipped Free will be subject to a minimum $10 charge ($20 on larger items over 1lb). MOTO-D is NOT responsible for lost packages.